Frequently Asked Questions

It’s where all the fundraising magic happens! Once you register your Fundraising Event, you’ll automatically be given access to your participant centre. Once you have access, you can:

  • Customize your personal fundraising page
  • Customize your team page if you are the team captain/champion
  • Set your personal and/or team fundraising goals and track and manage your progress
  • Create a custom URL (link) to your Personal and/or Team Page
  • Import email contacts and send fundraising, recruitment and thank-you emails
  • Quickly access fundraising and participant resources

  • Go to the login page (red button in top left of the home screen).
  • Enter the email address that you registered with, under Forgot your Username and Password.
  • Click Send.
  • An email will be sent to the email on file

Your username or password will be emailed to you. Sometimes these emails end up in spam or junk folders, so you might want to check there.

  • Log in to your participant centre
  • Go to the Progress Tab
  • Click change (displayed in red beside your goal)
  • Enter your new goal
  • Click submit

Note: If you are the team captain/champion you can toggle between your personal fundraising progress and your Team Progress by selecting Team on the right hand side of the screen.

  • Log in to your participant centre
  • Click on the Personal Page Tab
  • Click photos/video (on the right)
  • Select choose file
  • Add a photo from your computer (no larger than 300px wide)
  • Select open
  • Write a caption if you want
  • Click save/upload

  • Log in to your participant centre
  • Click on the Personal Page Tab
  • Edit your page title and story content as you’d like
  • Click save

You can create a URL link that is a bit easier to remember. All links will start with customization here

  • Log in to your participant centre
  • Click the Personal Page tab or the Team Page tab
  • Click URL Settings (in red)
  • Add the customization you’d like in the text box
  • Click save
  • Highlight and copy the new customized URL paste this link in a personal email to send to your friends, family and colleagues

Use a pledge form to record the names, addresses and telephone numbers of the individuals and/or businesses that require a tax receipt. Submit this form along with their donations to St. Paul’s Foundation. Our office will process and mail tax receipts directly to the individuals or businesses listed on the pledge form.

CRA rules state that we can only issue a tax receipt the true donor. Since there were many donors who contributed to the miscellaneous cash donations, a tax receipt cannot be issued to the event organizer.

No. St. Paul’s Foundation will not reimburse you for any expenses incurred. All financial control is the responsibility of the event organizer. We ask that you plan and budget carefully for your event. We recommend that total expenses related to promotion and overhead costs do not exceed 20% of gross revenues. Please consider asking local businesses to sponsor your event and/or provide in-kind donations to help cover your costs.

Due to the number of events and the time commitment required, we cannot make a commitment for St. Paul’s Foundation or hospital staff to attend the events. We are also unable to provide volunteers for your events.

We may be able to promote your event on our social channels, please contact us with your request. We are unable to promote your event to our donor base.

Yes, you can decide the area (e.g. research, equipment, a specific department etc.), although funds directed to our greatest needs fund are preferred. We ask that you decide this in advance so that you can communicate this with the individuals and businesses making donations to your event.

Donations can be sent in the mail or dropped off in person at:
St. Paul’s Foundation
178-1081 Burrard Street
Vancouver, BC V6Z 1Y6

Please include information about your event (name and date) when you submit your funds. If donors require tax receipts, please include pledge forms including; donor’s full names, complete mailing addresses and telephone number/email address.

Note: Please do not mail cash and make cheques payable to St. Paul’s Foundation

Yes. We’re happy to organize a cheque presentation at our office (9 am to 5 pm). Please arrange this with your St. Paul’s Foundation contact.