Frequently Asked Questions

My donation will not process/I’m getting a declined error.

Please ensure that the address you have entered matches the address associated with the credit card being used. There is an address verification security feature enabled for your protection against credit card fraud. If the addresses do not match, the transaction will not be processed.

My donation is showing as BB St. Paul’s Hospital Mississauga on my credit card statement. Is that correct?

Yes. Our credit card payment processor is located in Mississauga Ontario.

For questions, please contact us at or 604-682-8206. We would be happy to help you any way we can. Please note that due to a high volume of requests at this time, there may be delays in processing your request.